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How we can help

Two types of service

6-8 week prevention
service

Who is it for?

The prevention service is accessible to anyone over 18, living in Camden and needing mental health support.

It is available regardless of eligibility for adult social care services and/or previous contact with mental health services.

How do I access it?

There are several easy ways to access our service:

  1. Fill in our online referral form (it’s quick and should only take 5 minutes);
  2. Download our referral form and mail it to us;
  3. You can call us on 020 7278 4437

You can also ask your GP or an organisation you’re already in contact with to refer you to our service.

What does it involve?

6-8-weeksAfter an initial assessment, you will work closely with a member of our staff to identify the type of support that works for you.

Over a maximum of 8 weeks we will help you explore the services and activities  within the Hub or throughout the borough which might be best suited to support you (such as housing association, tai chi, music and dance classes, chess club, sport centre, mindfulness courses, etc..)

Every week, we will help you track your progress and come up with alternative support solution if you are unhappy with your current ones.

Additionally if your needs are established to be requiring additional support we will help you access a FACS assessment team who will determine your eligibility for further support. If you are assessed to be eligible for adult social care services you will be able to carry on working with us using our recovery service.

Personalised and recovery
focused activities

Who is it for?

The recovery service is accessible to people over 18 years of age with ongoing mental health needs who are either eligible for adult social care services or self-funders wanting to use some of their budget to purchase support for their existing needs.

Contrary to the prevention service it is also available to people living outside of Camden’s as long as they are eligible for social care services.

How do I access it?

If you are holding a personal budget as a result of a FACS assessment and wish to use it to access some of the activities taking place at the Hub or in other venues around the borough, please get in touch. Here are several easy ways to do so:

  1. Fill in our online referral form (it’s quick and should only take 5 minutes);
  2. Download our referral form and mail it to us;
  3. You can call us on 020 7278 4437

What does it involve?

focused-activitiesWe understand that getting the right support to meet your ongoing needs requires access to a personalised range of services and activities accessible at times and from places that suit you.

Building on your existing support plan, we will help you choose from the wide range of personalised and recovery focused activities ran across the Hub and other venues in the borough by ourselves or members of Camden’s mental health approved provided list.

As these activities will be an integral part of your support plan, we will meet you once a month to make sure to ensure that these activities still best support your needs and explore alternative options with you when needed.

Working with you we will strive to help you work towards independence  and recovery

Our way of working


Learning is an integral part of someone’s recovery. Indeed, recovery is often about learning more about yourself, others and the things that keep you feeling good.  But learning is also an essential element of change and personal development, that’s why we believe that it should not be restricted to people using our services, and that our staff should also be learners in order to best support users along their recovery journey.

For these reasons, the range of activities proposed at the Hub will aim to promote learning in a broad sense.  It is through a mutual learning relationship that our staff will help users choose what might work best to support their recovery, be it learning a skill such as computing or more about themselves through counselling sessions.

And, here’s how we measure it

With this goal in mind, we will encourage users to develop a Wellness Recovery Action Plan through which they will learn to identity factors positively contributing to their mental wellbeing and recovery.

Wellness Recovery Action Plan

Encouraging people to be an inherent and active part of our services can have a tremendously positive impact on them. That’s why; we strive to work in a co-productive manner, placing people’s assets and capabilities at the core of the activities and services that we run.

Throughout their attendance to our services people will be encouraged to play an active part in their recovery and those of their peers.  Users will therefore be in the driving seat of the services that they use.  For example, people might choose to run activities at the Hub or lead and organise peer recovery group somewhere in Camden borough.

And, here’s how we measure it

To ensure that the activities run at the Hub respect the ethos of co-production we will regularly measure the way in which they are run by using the co-production audit tool developed by Edgar Cahn. If you’re interested, take a look:

Co-production audit tool

We think that feeling like you belong is central to one’s wellbeing. For this reason, we believe that the Hub must be an open and friendly space for people to meet their friends, and that people wanting to re-connect with mainstream services and their community should be supported to do so.

Central to this idea, the Hub will include a community run cafe, and people attending our services will be offered access to a range of activities and services sprawling across Camden borough.  Additionally, we understand the link between belonging and giving and we will encourage and support people wanting to volunteer within and outside the Hub, allowing them to develop a sense of ownership and an opportunity to contribute to their community.

And, here’s how we measure it

Through fostering belonging and contribution, we believe our ways of working to impact positively the wellbeing of our user. To demonstrate that this is the case, we will monitor regularly our user mental wellbeing using the Warwick and Edinburgh Mental Wellbeing questionnaire (Tennant et al, 2007). Take a look.

Mental Wellbeing questionnaire



Learning
Doing
Belonging

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